Terms & Conditions

1.00 Definitions:
1.01 Seller – Dowlings Sewing Machines
1.02 Buyer – The individual or business purchasing goods or services from the seller.
1.03 Goods – The items or services for sale by the seller.
1.04 Contract – The contract between the seller and buyer in relation to the sale and purchase of goods or service as bound by these terms and conditions.
1.05 Terms and conditions – As set out in this document.

2.00 Terms and Conditions of Sale:
2.01 Details of address and your Personal details are kept private and will never be available to a third party. When processing payments online via a card, the details are kept through you, the buyer and Secpay. No card details are downloaded onto our computers.
2.02 These terms and conditions shall apply to all contracts for the sale of goods or services by the seller to the buyer.
2.03 Acceptance of delivery of the goods or services shall be deemed conclusive evidence of the buyer’s acceptance of those terms and conditions.
2.04 Where the goods or services ordered by the buyer are not available from stock the buyer shall be notified and given the option to wait until available or cancel the order and receive a full refund. Goods or services that are available from stock we will attempt to send out on the same day of order.
2.05 Goods and services will by posted by Royal Mail Postal Serivces or courier for larger products.
· Delivery for parcels will usually be Monday to Friday except for premium rates, including specific times and weekend delivery.
2.06 The Price of the Goods or Services is set on the Seller’s Website. The sale price is in UK Pounds and includes VAT except in cases where the item carries VAT exemption. The price does NOT include Carriage, which will be added to the final price at the check out. At this point the total purchase price, including VAT and delivery charges will be displayed in the Buyer’s shopping cart before confirming and payment.
2.07 Once the order is received, the Seller will confirm by email the details, description and price for the Goods or Services ordered. If these are different from the Buyers details, description and price shown on the Website the Buyer shall be entitled to cancel the order.
2.08 Specifications, Literature and illustrations of products are what we the seller believe accurate. However changes can occur where we reserve the right not to be held responsible for errors or omissions displayed on the product price or details found on our website. Colours may also be vary to those found on screen or when printed. This is especially evident in the threads we sell.
2.09 Dispatch of the Goods or Services will only be carried out once full and cleared payment has been received for the Goods and Services.
2.10 The Seller reserves the right to alter the price and specification of any item or to withdraw any goods on/from the Website at its own discretion
2.11 Delivery of goods and services will be charged at a rate commensurate with the weight / postal rates applying at the time of order, and will be inclusive of packaging required for safe transportation of goods and services purchased. Any import duties and taxes relevant to the purchase for any goods exported from the UK are at the responsibility of the buyer.
2.12 Goods or Services supplied within the UK mainland will normally be delivered within 7 working days or sooner of receipt of order and cleared funds. Goods or Services supplied outside the UK mainland will normally be delivered within 14 working days or sooner of receipt of order and cleared funds. This does not apply to Special Order Goods and Services whereby delivery times will be advised to the Buyer by the Seller at the time of order
2.13 Where a specific delivery date has been agreed between Buyer and Seller and this cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund
2.14 Delivery of the Goods or Services will be made to the Buyer’s credit card / debit card address specified or to an alternative address if this has been agreed between the Buyer and Seller. The Buyer must make all arrangements necessary to take delivery of the Goods or Services, if this is not possible then the Seller should be notified immediately otherwise any costs incurred to the Seller will be passed on to the Buyer.
· Risk relating to the goods or services will pass to the buyer upon delivery of the goods or service.
2.15 The Buyer will inspect the Goods or Services immediately upon receipt and should notify the Seller within 24 hours of delivery if the Goods or Services are damaged or do not comply with the order. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods or Services
2.16 Where the Goods or Services are defective or damaged the Buyer should return them to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return delivery charges (upon the Seller receiving proof of delivery costs from the Buyer) if the Goods or Services are found to be damaged or defective as long as the Seller has been notified within 24 hours of delivery and the Seller being satisfied that the damaged had been caused during transit and that it had been signed for “as damaged” upon receipt and is not the result of Buyers abuse.
2.17 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of repair and all restocking costs
2.18 You will need to call us on 01268 570248 for authorisation to return the products.
2.19 The Buyer has the right to cancel the Order at any time and receive a refund by informing us by phone on 01268 570248 or by email within 24 hours of receipt of the Goods or Services to authorise return. Goods or Services must be returned at the Buyers cost and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (excluding delivery charges) less a restocking fee no more than £45.00 to cover replacing any missing items from the order, damage suffered in transit or negligence. The Goods or Services must be returned unused and in its original packaging and state with all instructions. Memory cards, Designs CDs and any software must be unopened and any security seals and/or shrink warp must be intact.
2.20 Warranty:- If the products that you purchase from us are to be faulty you should notify us in writing within the 12 months of delivery, (except Brother machines which have a 36 month return to base warranty, excluding PR machines which have a 12 month warranty) The warranty does not apply to software and does not apply to faults that have been caused by miss-use and/or neglect of the goods or by accidents caused while the products are in your possession. Machines are for normal domestic use only and should be well maintained and serviced. The warranty does not cover consumable items such as bobbins, blades, needles and needle threaders, that are stated on the manufactures guarantee document.
2.21 The Seller is entitled to change these Terms and Conditions at any time
2.22 These Terms and Conditions are subject to English law and the jurisdiction of the English courts. The Buyer’s statutory rights are not affected in anyway.

3.00 Force Majeure:
3.01 The Seller will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, accidents, war, fire, technical failure, acts of terrorism and the Seller shall be entitled to a reasonable extension of its obligations.